What our Customers say...


I very rarely give 5 stars to a company for their service, but this company truly deserves it. From the first meeting to the final meeting the people have been very professional and did a great job with the clean up. I would recommend this company to everyone. Thank you.

Very knowledge and easy to work with. Tremendous help to our company when recovering from a fire. I would call them in a heartbeat if we would need their services again.

We had a small area in our store that had water damage after a toilet overflowed. I called SERVPRO of Elk River, Becker and Big Lak who came out right away and fixed the problem. They were fast and efficient! 

I was very impressed with the work that was done, and the explanation of what the entire damage was. The follow up and everything related to the job! I have already been telling all my patrons how overly impressed I am. Thanks for the great service. Absolutely awesome!

SERVPRO came right away to take a look at the job and give me an estimate. They were very timely, professional and did a great job! I would highly recommend this company to anyone who has any type of water/mold damage and wants it done right.

We had a house fire this past winter. The smoke odor was so strong that we were skeptical that it could be cleaned; however, SERVPRO of Elk River, Becker and Big Lake cleaned it and removed all of the smoke odor. We were so impressed with their company from the friendly staff and fast response! Thank you SERVPRO of Elk River, Becker, and Big Lake.

We were informed of the process and the job ran smoothly. Great to work with!

I was extremely impressed with SERVPRO and every member of their staff. From the guys who came into my home to the office end, everyone went above and beyond to be courteous and to be sure I understood the process. I also run a daycare from my home and the guys were always extremely conscientious and considerate about the welfare of the kids and their noise level etc. I was very impressed. Thank you all for making an awful situation as painless as possible.

Super efficient! Did an excellent job!

Just wanted to say that we were extremely impressed with the service we received from John and his company.

They did a great job! The cleanup was done fast and explained every detail about the removal of materials. Good service!

The crew is friendly and competent!!

The crew was on time, courteous, professional and very knowledgeable. I had a fish tank leak about 25 gallons of water into my basement ceiling and walls. They arrived within hour and began the mitigation process immediately.  Within a few days the process was complete. Their focus was on doing the job correctly while making sure the work would be within scope with respect to my home owner's policy.

I definitely recommend them and would use them again, but hopefully I won't have to!

We had a storm that affected our neighborhood. We contacted SERVPRO of Elk River, Becker, and Big Lake to help with the cleanup. The employees were conscientious to our home. They were friendly and hard working. I would definitely recommend SERVPRO to our friends. 

The team did a wonderful job. I would recommend them to everyone!!! Thank you for making a bad situation as painless as possible!

I was absolutely impressed with the crew and the office staff. They showed up and went right after it and were extremely polite the entire time, as I was hitting them with 1000 questions. GREAT JOB and I will fore sure use them again and recommend them to anyone and everyone!

Fast and efficient! Found very few nails on the ground, other than that the cleanup was excellent. The roof looks great!

SERVPRO of Elk River, Becker and Big Lake came out to our fire.  Although it was a small fire, it was a huge deal to us. SERVPRO of Elk River, Becker and Big Lake walked us through each step of the way. I would recommend them to family and friends. 

I was so happy that I called SERVPRO when I found water leaking into my basement, causing a little bit of mold to form under some moving boxes. They got it all dry and killed all the mold so I didn't have to worry anymore, and they didn't overcharge me while doing it. Awesome. I will definitely be calling them again for any other water damage issues!

We got a lot of smoke in our house due to an “oops” on my part with our wood burning fireplace. John came over the next day and put air scrubbers in our house for 4 days. It did the trick! Smells like a new house again!!! I would highly recommend SERVPRO.

Our area got hit with several big storms over a short period of time. We had water come into our stairwell leading from the garage to the basement. The sheetrock got wet and started to mold. After I called, there was no waiting. John and his crew were at the house immediately and removed all the sheetrock in that area. After that, they set up their equipment to dry out the area and insured that the interior of the walls did not contain any mold, especially the walls leading into the house. After getting the area dried out, they put on the new sheetrock and prepped the area for paint. After everything was painted, they reinstalled the stairwell railing and new trim. John made sure to provide us with daily updates as to their progress. Each day they made sure to clean up after themselves and did an awesome job from start to finish with great communication. We highly recommend John and Kris with SERVPRO if you find yourselves in need of their services. 

On a whole I had a good experience with this business. The person who came to my home to do the work explained everything very well. They worked quickly and efficiently. 

We weren't happy that we had water damage but SERVPRO made the process as easy as possible. Very accommodating!